Industry: AI, Healthcare & Life Sciences
The Global Capability Center (GCC) model is being reset. Drawing on a closed-door discussion among senior GCC leaders, this white paper argues that cost and scale can no longer sustain a center’s relevance. AI competes with tasks, not with GCCs, so the centers that thrive will be embedded in the business. They will own outcomes, exercise judgment, and integrate into the enterprise value chain. The paper offers a framework for redesigning work across process, intelligence, and judgment. It also covers talent, governance, and AI economics, and closes with a practical leadership agenda.
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